Product & Process Solutions Program Manager (Feature Safety), Trust & Safety
Responsibilities
The Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.
Responsibilities
- Operational Safety Management
- Design and implement comprehensive safety frameworks for TikTok features, like Short Drama, Mini game, Audio, Push, etc.
- Define and manage key operational metrics (e.g., CGVR, OHA, Sampling accuracy) to ensure high standards of efficiency and quality.
- Establish standards for safety initiatives, including workforce planning, enforcement mechanisms, and accuracy benchmarks.
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- End-to-End Process & Project Management
- Lead the full lifecycle of safety-related projects-from planning and design to execution and continuous optimization.
- Ensure processes are structured to meet operational excellence standards through rigorous workflow and performance monitoring.
- Proactively identify risks, gaps, and improvement opportunities across project stages.
- Data Analysis & Strategic Insights
- Analyze business needs/ demands to extract actionable insights that inform decision-making and strategic improvements.
- Monitor and evaluate project performance using internal tools and platforms.
- Drive data-backed initiatives to enhance moderation quality, efficiency, and scalability.
- Stakeholder Communication & Collaboration
- Build strong partnerships through business alignments, strategies & updates to stakeholders, highlighting milestones, progress, and key risks.
- Collaborate with cross-functional teams (e.g., Platform Responsibility, Product, Engineering, Policy, Operations) to define and execute moderation strategies.
- Ensure alignment with organizational goals, company policies, and industry standards.
- Process Optimization & Innovation
- Conduct in-depth evaluations of existing moderation processes, tools, and policies to identify areas for improvement.
- Lead transformation initiatives including process redesign, AI application and innovation and automation.
- Champion continuous improvement and innovation within moderation operations.
Qualifications
Minimum Qualification(s)
- Bachelor's degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent).
- Experience in content moderation operations, quality operations, or related fields.
- Proven experience designing and implementing quality frameworks and operational strategies.
- Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking.
- Demonstrated project management experience, with the ability to lead cross-functional initiatives end-to-end.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, global dynamic environment with evolving priorities.
Preferred Qualification(s)
- Experience in process design, project management, AI application and innovation and automation tooling/process design.
- Familiarity with moderation tooling, machine learning model evaluation, or safety systems at scale.
- Experience working in high-growth tech or platform-based environments.
- Experience in global, multicultural and timezone-crossing environments
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.