Identity Professional Service Senior Consultant

Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Key Responsibilities

• Platform Delivery & Lifecycle Management: Lead enterprise-wide deployments of the complete Identity Security platform across SaaS, hybrid, and multi-cloud environments.
• Enterprise Architecture & Solution Design: Conduct strategic discovery workshops to gather requirements, establish success criteria, and design end-to-end identity security architectures aligned with multi-cloud environments, modern compliance standards, and Zero Trust principles.
• Broad Platform Configuration & Integration: Work directly with customers to configure, integrate, and test identity security solution modules across Windows, Unix, Active Directory, cloud IDPs, and hybrid infrastructure (AWS/Azure).
• Platform Migrations & Modernization: Guide clients through enterprise platform modernization, including complex maintenance windows, product upgrades, and transition paths from legacy self-hosted architectures to unified cloud-native platform services.
• Trusted Advisor & Strategic Value Realization: Build deep executive and technical relationships to act as a trusted identity advisor. Develop value-driven platform roadmaps that accelerate feature adoption, expand security posture, and achieve long-term customer business goals.
• Customer Onboarding & Platform Advocacy: Guide clients through seamless onboarding and post-transition expansion phases. Act as the internal voice of the customer to advocate for platform enhancements, features, and feedback across R&D, Product Management, Support, and Sales teams.
• Platform Health & Proactive Optimization: Perform comprehensive platform health checks, monitor overall security posture and usage analytics, and provide proactive guidance on emerging identity security trends to accelerate risk reduction.
• Executive Engagement & Success Reporting: Establish regular review cadences (weekly, monthly, quarterly) to track key health metrics and KPIs, presenting clear, business-oriented platform status updates to both technical teams and C-level executives.
• Documentation & Enablement: Create end-to-end platform architecture blueprints, technical documentation, deployment summaries, and knowledge transfer sessions to enable long-term operational self-sufficiency for client teams.

• 4+ years of hands-on experience deploying, architecting, or consulting on Privileged Access Management (PAM) or broader Identity and Access Management (IAM) solutions.
• 7+ years of total professional experience within an enterprise software company, cybersecurity vendor, or systems integrator.
• Track record of serving as a technical account manager, consultant, or trusted advisor driving measurable business outcomes.

• Deep technical understanding of Privileged Access Management (PAM), Identity Governance & Administration (IGA), network security, enterprise directory services (Active Directory, LDAP, Azure AD/Entra ID), and cloud architecture (AWS/Azure).
• Hands-on experience installing and configuring enterprise security software on Windows and Linux/Unix platforms.
• Practical experience with PAM migrations (e.g., Self-Hosted to SaaS/Privilege Cloud).
• Knowledge and experience working under regulatory risk frameworks (e.g., HIPAA, SOX, PCI-DSS, NERC-CIP).

• Proven success engaging and presenting complex technical concepts to diverse audiences, from technical leads to C-level executives.
• Strong project management, organizational, and prioritization skills to handle multi-project enterprise deployments.
• Proactive problem-solving mindset with high emotional intelligence during escalations and critical maintenance windows.
• Ability to translate technical identity capabilities into strategic business value and long-term platform adoption.

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience.
• Industry certifications such as CISSP, Security+, or specialized PAM/IAM product certifications preferred.

• Ability to work periodic off-hours to support planned customer maintenance windows, upgrades, or migrations.
• This role supports customers in Japan, and the candidate must be based in Japan.