Technology Support Executive

Role: - Senior Technical Support Executive (L1 Service Desk)

Location: - Sydney

Status - Permanent Full-Time role

Rotational Shifts - 24*7 Support

NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.



JOB DESCRIPTION: -

Position Summary

Provide 1 st level technical support, service restoration, fulfillment of service requests and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.



Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per prescribed timelines.



Required skill set

Analytical and Problem-solving skills

• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues

• Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently

• Display ownership and accountability

o Quickly build trust and confidence with customer

• • Own and resolve customer issues efficiently, effectively and empathetically