Manager, Deal Desk

The Deal Desk Manager will report to the Deal Desk Director and manage a team of Senior Analysts supporting Cornerstone's Global Sales organization. This role serves as a primary point of contact for the global Sales team, providing guidance on quote generation, deal structuring, pricing, policy adherence, and compliance. As a member of the broader Deal Desk organization, you will contribute to business scalability through process improvement, policy standardization, operational excellence, and cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, acts with urgency, and effectively manages competing priorities and tight deadlines.

In this role you will..

• Manage the Deal Desk day to day function and assist the Sales org with Deal structuring, Quoting and Pricing, Special Terms and Exception Approvals Management
• Foster relationships with direct reports, sales leaders and their respective teams
• Develop a feedback loop with Sales and provide on-going recommendations regarding the improvement of policies and process
• Develop and lead a team of talented, smart individuals dedicated to improving/creating the greatest experience for our internal Sales, Finance, & Legal teams
• Work with the Director to continuously improve team engagement
• Continuous review of deal progression and collaboration with colleagues to ensure optimal deal cycle times
• Review Sales-proposed quotes, provide feedback and coaching to both Sales and analysts, ensure compliance with published sales and business policies, and approve or reject/escalate quotes as needed based on policy and business judgement
• Challenge legacy policies and procedures that complicate the Order to Cash process

• Participate in deal review and strategy discussions with sales teams and internal stakeholders, providing guidance on policy interpretation, deal structuring options, pricing considerations, and approval requirements.

• Manage ServiceNow incoming ticket queues and provide analysis on ticket trends
• Identify deal trends and drive efforts to categorize historical contracting and deal structuring trends based on sales segment or industry vertical

• Maintain deep knowledge of product offerings, roadmap updates, and release changes to effectively support deal structuring, pricing decisions, quoting guidance, and sales enablement.

• Manage Deal Desk approval queue, ensuring deals are reviewed timely

• 3-5 years of experience in a Deal Desk, Revenue Operations, Sales Operations, or similar commercial support function
• Previous people management experience, including coaching, developing, and leading high-performing teams
• Demonstrated ability to work with urgency, manage competing priorities, and meet tight deadlines in a fast-paced environment

• Strong Leadership Skills
• Communication needs to be clear and able to articulate (Proficient in English)
• Proficiency with Salesforce Quoting, & CPQ, Apptus CPQ and DocuSign CLM tools (ale to trouble shoot issues review resources before seeking assistance(
• Intermediate / advanced skills in MS Excel (VLOOKUP & Pivot Charts a must)
• Strong PowerPoint and Presentation Skills
• A selfless team player mentality
• An ability to be flexible and adaptable in a changing environment
• A strong aptitude to learn new things easily
• Highly organized with the ability to multi-task & handle multiple deadlines simultaneously
• Precise attention to detail
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations