Senior Product Manager - IT Operations

Product Management | Bengaluru, India | Remote, Remote | Remote, India



Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

About the role

We are looking for a Senior Product Manager to lead critical areas of IT Operations and Incident Management. You will identify the customer and business problems that make incidents difficult to detect, resolve, and learn fromand turn those insights into focused product strategy and execution.

This role will serve customers across both IT and Developer teams. You will work across the incident management journey, using a thoughtful combination of AI-powered and non-AI capabilities to improve customer outcomes, user experience, adoption, and business growth.

What you'll do

• Define and execute product strategy for high-impact areas within Incident Management, impacting both IT and Developer personas
• Identify customer pain points and business opportunities across Enterprise and SMB segments through customer research, product data, support insights, and market signals.
• Prioritize opportunities that improve incident outcomes while creating meaningful value for customers and the business
• Balance AI investments with reliable non-AI capabilities, including workflow improvements, automation, integrations, collaboration tools, reporting, and operational controls.
• Partner closely with Engineering, Design, Data Science, Research, Marketing, Sales, Support, and Customer Success to deliver high-quality experiences end to end.
• Engage directly with Enterprise and SMB customers to validate problems, test concepts, understand adoption barriers, and measure impact.
• Help JSM and Service Collection grow by increasing customer value, adoption, engagement, retention, and expansion within IT Operations.

• Better incident outcomes: Help customers reduce time to detect and resolve incidents.
• Stronger cross-functional collaboration: Enable IT and Developer teams to work together effectively during high-pressure events.
• Smarter operations: Apply AI where it meaningfully reduces effort and improves decisions, while preserving transparency, control, and trust.
• Business growth: Create product experiences that strengthen JSM and Service Collection's position as a strategic platform for service and operations management.

• 10+ years of experience building and launching successful B2B or SaaS products as a Product Manager or equivalent.
• Strong customer empathy, for Enterprise and SMB, and a track record of turning complex customer problems into focused product strategies.
• Comfort operating in technically complex spaces and partnering closely with Engineering and Data Science.
• Practical understanding of AI-enabled product development, including when AI is appropriate and when deterministic experiences are better.
• Strong analytical skills and a focus on measurable outcomes, experimentation, adoption, and business impact.
• Excellent communication and stakeholder-management skills, with the ability to influence across teams and at senior levels.
• A bias toward action, strong product judgment, and the ability to make progress through ambiguity.