Manager, Solution Sales, Service Collection

Sales | San Francisco, United States | Remote, Remote | Full-Time



Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Overview

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. Our Enterprise Solution Sales team builds and implements effective sales strategies, driving adoption of key products and services among our largest customers.

We are hiring a Manager, Solution Sales Executive to lead a team of experienced Solution Sales Executives focused on our Service Collection Jira Service Management (JSM), Opsgenie, Statuspage, and related integrations that drive service excellence, incident management, and operational efficiency across Enterprise and Strategic accounts.

In This Role, You Will:

• Lead and develop a team of experienced enterprise solution sellers, exceeding quarterly and annual bookings and OKR targets
• Execute strategic business plans that drive Land & Expand motions for JSM across Enterprise and Strategic customer segments
• Own recruiting, coaching, and performance management of Service Collection SSEs building a high-performing, accountable team
• Establish team objectives, policies, and KR plans and manage allocated resources
• Handle advanced negotiations at the customer and partner level
• Build and promote strong, long-lasting customer relationships networking with critical customers and leveraging deep understanding of their unique perspectives
• Distill and define customer-centric strategies for the team, considering department and company objectives
• Partner cross-functionally with Account Executives, Solution Engineers, Channel & Alliances, Advisory Services, Product, and Marketing to optimize the Service Collection GTM motion
• Present sales, revenue, and expense reports with realistic forecasts to senior leadership
• Act as a voice of the field capturing and synthesizing customer and competitive feedback to shape the JSM product roadmap

• 15+ years of enterprise sales experience in cloud-based software/solutions, with deep expertise in ITSM/ESM/Service Management (ServiceNow, BMC, Ivanti, Freshworks, or similar)
• 6+ years as a sales manager, with proven experience consistently meeting or exceeding targets
• Demonstrated ability to lead complex, multi-threaded strategic deals and coach teams through major obstacles
• Experience displacing legacy ITSM vendors with modern cloud solutions
• Experience in developing strategic sales pipeline.
• Strong executive presence ability to build and leverage CIO/CTO/VP IT relationships
• Experience working in a matrixed, overlay sales model alongside Account Executives and Channel Partners
• Strong collaboration skills thrives in a team-selling environment
• BS/MS degree in business, IT, or a related field (preferred)